Terms of Service, Brandora

Welcome to Brandora! These Terms of Service (“Terms”) govern your access to and use of our AI marketing platform at brandora.ai (the “Service”). By creating an account or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you affirm that you:

Are at least 18 years of age with legal capacity to enter into a binding contract.
Have read, understood, and agree to these Terms and our Privacy Policy.
Will comply with all applicable laws and regulations.

If using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Brandora provides an AI marketing platform that runs your marketing through specialized AI agents. The Service enables you to:

Plan, schedule, and publish social media content.
Run SEO, performance ads, and creative work through coordinated AI agents.
Connect marketing channels (such as X/Twitter and LinkedIn).
Review and approve work through an approval queue before it is published.
Monitor performance and reporting from a single workspace.

3. Account Registration and Security

To use the Service, you must create an account. You agree to provide accurate information, keep credentials confidential, and notify us immediately of unauthorized access. You are responsible for all activities under your account.

You are solely responsible for the content published on your behalf after your approval, compliance with connected platform terms, and all costs incurred under your account.

4. Subscription Plans and Pricing

4.1 Subscription Tiers

Startup: $99/month. One workspace, the full agent team, and 200 executions per month.
Agency: $89/workspace/month, minimum three workspaces. Includes a unified admin dashboard and cross-workspace reporting.

All prices are in USD and exclude applicable taxes. A free trial is available for 2 days and can be canceled at any time.

4.2 Usage and Limits

Each plan includes a monthly execution allowance that resets on your billing cycle.
Unused allowances do not roll over to the next billing period.

4.3 Billing and Payment

Subscriptions automatically renew monthly unless canceled.
Payments processed securely through Stripe.
Subscription fees are non-refundable except as required by law.
We may modify pricing with 30 days' notice. Changes apply to subsequent billing cycles.

5. Acceptable Use Policy

5.1 Prohibited Content

You agree not to use the Service to:

Generate illegal, harmful, abusive, or fraudulent content.
Violate intellectual property rights, privacy rights, or other legal rights.
Distribute malware or malicious code.
Impersonate others or harass, threaten, or intimidate others.

5.2 Prohibited Activities

Attempt to gain unauthorized access to the Service or other accounts.
Reverse engineer, decompile, or extract source code.
Bypass usage limits through technical means.
Resell or redistribute the Service without authorization.
Use the Service for high-risk activities without appropriate safeguards.

5.3 Platform Compliance

You must comply with the terms of service of any platforms you connect (such as X/Twitter and LinkedIn) and the acceptable use policies of AI providers (OpenAI, Anthropic, etc.). Violations may result in account suspension.

6. Intellectual Property

6.1 Our Rights

The Service, including all software, designs, and trademarks, is owned by Brandora. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.

6.2 Your Content

You retain ownership of all content you create or approve, including brand briefs and marketing assets. By using the Service, you grant us a limited license to host and process your content to provide the Service. We will not access your content except to provide support at your request, investigate suspected violations, or as required by law.

6.3 Feedback

If you provide suggestions or feedback, we may use it without obligation to you.

7. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, emergency patches, third-party outages, or force majeure events.

We may modify, suspend, or discontinue features with reasonable notice. We will provide 30 days' notice for material changes that adversely affect your use.

8. Termination

8.1 By You

Cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing cycle.

8.2 By Us

We may suspend or terminate your account if you violate these Terms, payments fail repeatedly, we are required by law, or your use poses a security risk.

8.3 Effect of Termination

Access ceases and scheduled work is stopped.
Data retained for 90 days for recovery, then deleted.
You remain responsible for charges incurred before termination.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that AI-generated outputs are accurate, reliable, or appropriate for any use. You are solely responsible for reviewing and approving outputs before they are published. Do not rely on AI agents for critical decisions without human oversight.

10. Limitation of Liability

To the maximum extent permitted by law, Brandora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or service interruptions. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify and hold harmless Brandora from any claims arising from your use of the Service, violation of these Terms, violation of third-party rights, or content published on your behalf after your approval.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States.

12.2 Informal Resolution

Before filing a formal dispute, contact support@brandora.ai to attempt informal resolution within 30 days.

12.3 Arbitration

Unresolved disputes shall be settled through binding arbitration under AAA Commercial Arbitration Rules. You agree to resolve disputes individually, not as part of a class or representative action.

13. General Provisions

Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement.
Amendments: We may modify Terms with 30 days' notice for material changes.
Severability: Invalid provisions are modified to the minimum extent necessary.
Assignment: You may not assign these Terms without our consent.
Force Majeure: We are not liable for failures beyond our reasonable control.

14. Contact Information

Email: support@brandora.ai
Website: brandora.ai

For legal inquiries, include “Legal Department” in your subject line.